Privacy Policy

JD Home Services (“we,” “us,” or “our”) operates the website https://www.jdhomeservices.ca and provides locksmith, car lockout, and garage door repair and installation services in Oshawa, Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us by phone or email, or communicate with us through our WhatsApp messaging service.

We are committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By using our website or messaging services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you voluntarily provide to us and certain information automatically when you interact with our services:

• Contact information — such as your name, phone number, email address, and service address that you provide when requesting a quote, booking a service, or contacting us.
• WhatsApp and messaging content — the messages, photos, and details you send us through WhatsApp or other messaging channels, including your WhatsApp phone number and display name, so we can respond to your inquiry and provide our services.
• Service details — information about the service you request (for example, the type of lock, vehicle, or garage door issue) and your location to the extent needed to schedule and complete the job.
• Payment and invoicing information — details needed to issue invoices or estimates and process payment for services rendered.
• Automatically collected information — basic technical data such as browser type, device information, and usage analytics when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quotes, and service requests;
• Communicate with you about appointments, scheduling, arrival updates, and follow-ups, including through WhatsApp;
• Provide, perform, and complete the services you request;
• Prepare estimates, invoices, and process payments;
• Improve our website, services, and customer experience; and
• Comply with legal obligations and protect our legal rights.

We will only send you marketing or promotional messages if you have given us consent to do so, and you may withdraw that consent at any time.

3. WhatsApp Messaging Service

We use the WhatsApp Business Platform, provided by Meta Platforms, Inc. (“Meta”), to communicate with customers who choose to contact us through WhatsApp. When you message us on WhatsApp:

• Your messages are processed and delivered through WhatsApp’s infrastructure and are subject to WhatsApp’s Privacy Policy and Meta’s data practices in addition to this policy.
• We use the contents of your messages and your WhatsApp profile information solely to respond to and fulfil your request.
• We may use automated responses or a messaging assistant to help handle common questions and route your request, but you can always reach a member of our team.
• Opt-in: We will only send you WhatsApp messages after you initiate contact with us or otherwise provide your consent to be contacted on WhatsApp.
• Opt-out: You can stop receiving WhatsApp messages from us at any time by replying “STOP,” telling us you no longer wish to be contacted, or blocking our number within WhatsApp.

We do not control WhatsApp or Meta’s independent collection and use of data. Please review WhatsApp’s policies to understand how they handle your information.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service providers — with trusted third parties that help us operate our business, such as messaging platforms (WhatsApp/Meta), website hosting, database and storage providers, and email delivery services, only to the extent needed to perform their services on our behalf.
• Legal requirements — when required to comply with applicable law, regulation, legal process, or enforceable governmental request.
• Protection of rights — to enforce our terms, protect the safety of any person, or protect our legal rights and property.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including providing services, maintaining business and accounting records, and complying with our legal obligations. When information is no longer required, we securely delete or anonymize it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw your consent to our use of your information or to being contacted (including by WhatsApp); and
• Request deletion of your personal information, subject to our legal and record-keeping obligations.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe as required by applicable law.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Third-Party Links

Our website may contain links to third-party websites or services that we do not operate. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• JD Home Services
• Email: Info@jdhomeservices.ca
• Phone: (289) 991-3277
• Location: Oshawa, Ontario, Canada