Why spring work is not a DIY job
Garage door springs store enough energy to cause serious injury when they are wound or released without the right tools and training. Winding bars slip, set screws let go, and a cable under load can whip back without warning. Online videos make it look routine; it is not.
Please do not adjust, unwind or replace a spring yourself, and do not keep running the opener to force the door up. Leave the door where it is, keep people and pets clear, and call us. If the door is stuck open, we will explain how to secure the garage until the repair.